Following the United Airlines fiasco, I was reminded of an airline problem of my own.
Back in about 1980 I was invited to teach out in the Caribbean; it was only a two month course, but the break was very welcome.
I flew to Miami, stayed overnight in the dreadful 'International Airport Hotel', and in the morning went to the desk of my connecting flight airline (CA) to pick up my ticket; which I'd been informed would be waiting for me.
After a short search, the very unpleasant man at the desk said that he couldn't find any such ticket, and that I'd have to buy one! He was as unhelpful as anyone could possibly be.
I went away, thought about it for a while, ate a steak sandwich, then returned to see if anyone else was around. A pleasant young lady then came to the desk, and found my ticket instantly. I saw the unhelpful man skulking in the background, so I waved the ticket at him, and mentioned that it didn't take the young lady very long to find it. He gave me a nasty look, and walked off.
When I arrived at my destination I mentioned to my friend (who just happened to be a director of the airline) about the rude and unhelpful man at the Miami desk, and he said he'd have him sacked!
When my stay was over my friend took me to the island's airport and, as I was a bit late, I went directly to check-in.
The man at the desk told me that the plane was full, but that I could buy a first class ticket if I wished to travel on the flight for which I had already paid. My friend (remember, he was a director of the airline) came over and asked if there was a problem. No, no, said the man smiling nicely, and all went through perfectly well!
Back in Miami, whilst waiting for my flight back to London, I saw the pleasant young lady at the desk of the company with whom I'd flown out and back (CA), and I asked her if the unpleasant man was still around.
"He doesn't work here any more" she replied. He'd been sacked.